Privacy policy

Privacy Policy

This Privacy Policy outlines how Klemani collects, uses, and discloses your personal information when you visit, interact with our services, make purchases from klemani.com (the "Site"), or communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, “you” and “your” refer to the individual using the Services, whether as a customer, a visitor to the website, or another individual whose personal information is collected under this policy.

Please review this Privacy Policy carefully.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy from time to time, whether to reflect changes in our operational practices, legal obligations, or other business needs. When updates are made, we will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any further steps as required by applicable law.

We encourage you to check this Privacy Policy periodically to stay informed about how we handle your personal information.

How We Collect and Use Your Personal Information

Klemani collects personal information from various sources to provide, improve, and secure our Services. The information collected, as well as its use, depends on how you interact with us.

In addition to the specific purposes outlined below, we may use your information to:

  • Communicate with you.
  • Enhance and personalise your experience with our Services.
  • Ensure compliance with applicable legal obligations.
  • Enforce our terms and conditions.
  • Protect the integrity and security of our Services, the rights of our users, and our business operations.

Personal Information We Collect

The types of personal information we collect about you depend on your use of our Services and your interactions with us. By “personal information,” we refer to data that identifies, relates to, or can be reasonably linked to you.

1. Information You Provide Directly

When you engage with Klemani’s Services, you may provide the following details directly:

  • Contact Information: Your name, email address, phone number, and physical address.
  • Order Details: Information such as billing address, shipping address, payment confirmation, and phone numbers.
  • Account Information: Your username, password, answers to security questions, and related security details.
  • Customer Support Interactions: Any information you provide during correspondence with our support team, such as inquiries or feedback.

Certain features of our Services require specific personal information. If you choose not to provide this information, you may not be able to access those features or complete certain transactions.

2. Information Automatically Collected

Klemani also automatically collects data about your use of the Site and Services ("Usage Data") through cookies and similar tracking technologies. This may include:

  • Details about how you access and use the Site and your account.
  • Device and browser information, including the type of device and software used.
  • Network-related information, such as your IP address.
  • Interactions with our Services, such as pages visited and actions taken.

3. Information from Third Parties

We may collect information about you from third-party sources, such as:

  • Service Providers: For example, payment processors (who may collect payment details, such as bank account or credit card numbers, to process your payments securely) and shipping companies.
  • Tracking Technologies: Tools like web beacons, pixels, and cookies may gather data about your interactions with our emails, advertisements, and other features of our Services.

All third-party data collected is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Klemani uses your personal information for several purposes, all aimed at providing you with an optimal shopping experience while maintaining the integrity of our Services. Below are specific ways in which your information is used:

1. Providing Products and Services

To fulfill our contractual obligations, we use your personal information for:

  • Processing payments and completing transactions.
  • Managing your account, including login credentials and account preferences.
  • Shipping products to your address and facilitating returns or exchanges.
  • Sending you notifications related to your account, purchases, and other transactions.
  • Enhancing your shopping experience, including integrations with services like Shopify to improve account functionality. Shopify processes your information in accordance with its own Privacy Policy and Consumer Privacy Policy.

2. Marketing and Advertising

Your personal information may be used for promotional purposes, such as:

  • Sending marketing and advertising communications via email, text messages, or postal mail.
  • Displaying tailored advertisements for Klemani’s products or services, based on your preferences.
  • Improving advertising effectiveness through analytics.

For residents of the European Economic Area (EEA), the legal basis for these activities is our legitimate interest in promoting and selling our products, as outlined in Article 6 (1)(f) GDPR.

3. Security and Fraud Prevention

To protect both you and Klemani from malicious activity, your information is used to:

  • Detect, investigate, and address potential fraudulent or illegal actions.
  • Secure your account by advising you to safeguard your credentials (username, password, and other sensitive details).
  • Respond to reports of compromised accounts.

For EEA residents, the legal basis for processing this data is our legitimate interest in ensuring a secure environment, as stated in Article 6 (1)(f) GDPR.

4. Communication and Service Improvement

Your personal information enables us to:

  • Respond effectively to your inquiries and support requests.
  • Improve our Services based on user feedback and analytics.

This processing aligns with our legitimate interest in maintaining a responsive and user-focused business, as detailed in Article 6 (1)(f) GDPR.

Cookies and Tracking Technologies

Like many websites, Klemani uses cookies and other tracking technologies to enhance user experience, power analytics, and deliver tailored advertisements.

Why We Use Cookies

Cookies serve several purposes, such as:

  • Remembering user actions and preferences.
  • Running analytics to understand how users interact with our Services.
  • Supporting third-party tools that provide targeted advertising.

Managing Cookies

Most browsers accept cookies by default, but you can manage your preferences by adjusting browser settings to block or delete cookies. However, restricting cookies may negatively impact your experience with our Site, limiting functionality and certain features.

For more details about cookies related to Shopify-powered stores, visit Shopify's Cookie Policy.

How We Share Your Personal Information

We share personal information under specific circumstances, always ensuring it aligns with this Privacy Policy.

Categories of Recipients

  • Service Providers and Vendors: Third parties assisting with payment processing, order fulfillment, IT management, data analytics, customer support, and shipping.
  • Business and Marketing Partners: Collaborators helping us provide services and deliver targeted advertising.
  • Corporate Affiliates: Entities within the Klemani group for operational purposes.
  • Legal Obligations: Sharing data to comply with laws, respond to government requests, or protect the rights of Klemani, its users, or others.
  • Business Transactions: In the case of mergers, acquisitions, or other corporate changes, your data may be transferred to the new entity.

Categories of Data Disclosed

The following types of personal information may be shared:

Category Recipients
Identifiers Vendors for order fulfillment, shipping, and account management.
Commercial Information Business partners for transaction processing and marketing purposes.
Internet Activity Analytics providers to track engagement and improve our Services.
Geolocation Data Service providers, where necessary for logistics and delivery purposes.

We do not share or sell sensitive personal information without your consent or use it to infer personal characteristics.

User-Generated Content

Klemani’s Services may allow you to submit user-generated content, such as product reviews or comments. Please note:

  • Any content you post in public areas of the Services becomes public and may be accessible to anyone.
  • We cannot guarantee that individuals who access publicly shared information will respect your privacy or keep the information secure.

You are solely responsible for the content you share publicly. Klemani is not liable for the accuracy, use, or misuse of publicly shared information.

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. These are provided for your convenience, but Klemani does not control these websites.

  • Independent Policies: Third-party sites may have their own privacy and security practices. We encourage you to review their policies before engaging with them.
  • No Endorsement: The inclusion of links does not imply endorsement of the third-party content, owners, or operators by Klemani.
  • Public or Semi-Public Platforms: Information shared on third-party social platforms or through widgets (e.g., social media logins) may also be visible to other users.

Klemani is not responsible for the privacy, security, or accuracy of information on third-party websites.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.

  • Parental Rights: If you are a parent or guardian and believe your child has provided personal information to us, please contact us. We will take steps to delete such information promptly.
  • Legal Compliance: As of the date of this policy, we do not “sell” or “share” (as defined by applicable laws) the personal data of individuals under 16 years of age.

Security and Retention of Your Information

We are committed to protecting your personal information through robust security measures, including encryption and access restrictions. However, no security system is completely foolproof.

  • Transmission Risks: Data sent over the internet may not always be secure. Avoid using insecure channels to share sensitive information.
  • Retention Period: The duration for which we retain your personal information depends on:
    • The purpose of its collection (e.g., fulfilling your order or managing your account).
    • Legal requirements (e.g., tax or regulatory obligations).
    • Resolving disputes or enforcing agreements.

Typically, personal data is retained only as long as necessary for these purposes.

Your Rights

Depending on your location, you may have specific rights concerning your personal information, including:

1. Access / Right to Know

You can request details about the personal information we hold about you, including how it has been used and shared.

2. Right to Delete

You may request that we delete your personal information, subject to certain exceptions (e.g., for legal compliance or ongoing transactions).

3. Right to Correct

You have the right to request correction of any inaccurate personal information we hold about you.

4. Portability

You may request a copy of your data in a structured format and, where feasible, transfer it to another service provider.

5. Restriction of Processing

You can request that we restrict certain types of data processing, under applicable circumstances.

6. Withdrawal of Consent

If you previously provided consent for data processing, you may withdraw this consent at any time.

7. Appeal

If you are dissatisfied with how we handled your request, you may have the right to appeal by contacting us directly.

Managing Communication Preferences

  • Promotional Emails: You can opt out of receiving marketing emails by clicking the "Unsubscribe" link in our emails.
  • Transactional Emails: Even if you opt out of marketing communications, we may still send important messages related to your account or orders.

We will not discriminate against you for exercising your privacy rights.

Verification of Identity

To ensure the security of your data, we may ask for additional information (e.g., email or account details) to verify your identity before responding to your request.

Authorized agents may also submit requests on your behalf, but they must provide proof of your authorization, and we may verify your identity directly with you.

Complaints

If you have concerns about how Klemani processes your personal information, we encourage you to contact us so we can address your complaint promptly.

Escalation Options

  • If you are dissatisfied with our response, you may have the right to appeal by contacting us directly.
  • Depending on your location, you may also file a complaint with your local data protection authority. For individuals in the European Economic Area (EEA), a list of supervisory authorities can be found here.

International Users

Klemani operates internationally, and your personal data may be transferred, stored, and processed outside your country of residence.

  • Data Transfers Outside Europe: If your data is transferred outside the EEA or the UK, we ensure compliance with applicable data protection laws by relying on recognized mechanisms, such as:
    • The European Commission’s Standard Contractual Clauses (SCCs).
    • Equivalent UK-approved data transfer agreements.
  • Security Measures: We take all necessary steps to ensure your data remains protected during these transfers.

By using our Services, you acknowledge that your personal information may be processed in countries with different data protection standards than your own.

User Rights Under GDPR and CCPA

If you are a resident of the EEA, the UK, or jurisdictions with similar privacy regulations, you have additional rights, including:

  • Right to Object: In certain cases, you may object to the processing of your data.
  • Right to Non-Discrimination: Klemani will never discriminate against you for exercising your rights under data protection laws, such as the GDPR or the California Consumer Privacy Act (CCPA).

Business Transactions and Data Transfers

In the event of a corporate transaction, such as a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity.

  • Protection of Your Data: Even during transitions, we ensure that your data is handled in accordance with this Privacy Policy.

Children’s Privacy

Our Services are intended for a general audience and are not directed at children under the age of 16.

  • No Intentional Collection: Klemani does not knowingly collect personal information from individuals under 16 years of age.
  • Parental Rights: Parents or guardians may contact us to request deletion of any data unintentionally collected from their children.

Contact Information

For questions, concerns, or to exercise your rights regarding this Privacy Policy, please contact us using the following details:

  • Store Name: Klemani
  • Email: info@klemani.com
  • Phone: +31 97010282447
  • Address: Prins Hendriklaan 39, 1075 BA Amsterdam, Netherlands

For data protection laws, Klemani acts as the data controller of your personal information, unless explicitly stated otherwise.